A chatbot that serves your customers with your information. And makes nothing up.
It answers on your website and drafts replies to your email using only what your company has written, saying where each fact comes from. It books appointments in slots that are actually free, and hands everything else to your team.
The same questions, all day long.
What are your opening hours? How much is it? Can I book for Tuesday? It is always the same questions, arriving through the website and by email at any hour, and someone stops what they are doing to answer them. What arrives after hours waits until the next day, and sometimes that customer has already gone elsewhere.
A generic chatbot does not fix it: it confidently quotes prices, deadlines and conditions your company never gave, and you are the one answerable for what the chatbot says.
What gets asked the most
- Opening hours, address and how to get in touch.
- Prices of services and what they include.
- Booking, changing or cancelling an appointment.
How it works, in four steps.
1
Your information goes in
Services, prices, opening hours, terms and your calendar. The same things you already publish or would tell a customer.
2
A customer writes
In the chat on your website or to your email, in their own words and at any hour.
3
It answers and books
It answers from your information, saying where each fact comes from, and offers appointments in free slots of your calendar.
4
The rest, to your team
Complaints, quotes and anything it does not know reach a person with a summary and the customer’s contact details.
See it working.
This is the demo, with a made-up garage: its information in four documents, a calendar and five customer emails. One customer asks for a price, books an MOT pre-check and confirms it; another asks something the garage’s information does not cover.
Look at that last one: the assistant does not make up the answer. It says so, and the question goes to a person. And no email leaves without someone at the garage approving it.
Company, customers and documents are fictitious.
Four rules that are never skipped.
The AI drafts. Anything with consequences is checked by code and decided by a person.
1
Only your information
Every fact in the answer is tied to the company text it comes from. If it is not written down, it says so instead of guessing.
2
Slots come from the calendar
The AI does not decide whether a slot is free: it asks your calendar. And the appointment is only booked when the customer confirms it.
3
No email goes out on its own
Replies to emails are left ready for someone on your team to review, correct if needed and send.
4
It is always clear it is an AI
The chat says from the start that it is a virtual assistant, and the customer can ask for a person at any time.
Which businesses it suits.
Those that get many similar questions and work by appointment: garages, clinics, gyms, academies, professional offices, estate agents, hair and beauty salons.
Besides answering, it leaves you a panel with what your team needs to handle, the appointments it has booked and the questions your information did not cover: each one is something worth adding.
What it does not do.
- It does not answer from general knowledge or search the internet: only from your company’s information.
- It does not answer the phone.
- It does not settle quotes, complaints or appointment changes: it prepares them and hands them to your team.
Frequently asked questions.
Can it make up an answer?
The AI can get the wording wrong; that is why it answers only from your information, says where each fact comes from and, if something is not written down, says so and offers to pass it to a person. On email, nothing goes out without someone on your team reviewing it.
Can it really book appointments?
Yes. It checks the free slots in your calendar, offers one, and the appointment is booked when the customer confirms it. If that slot has been taken in the meantime, it does not book it.
Do my customers know they are talking to an AI?
Yes. The chat says so from the first message, as European rules require, and the customer can ask to be served by a person at any time.
Does it work with my current website and email?
Yes. The chat is added to the website you already have and replies go out from your own mailbox. There is no need to change website or email.
What happens when I change a price or opening hours?
It is changed in your information and from that moment it answers with the new figure. There is nothing to retrain.
How much does it cost?
We give you a fixed quote once we know your business and how many questions you get. Each answer costs less than a cent; what really counts is the time your team stops spending answering the same thing.
Tell us the three questions you get most.
With that, and knowing how you book appointments today, we have enough for a first conversation.